We are committed to maintain high standards of performance and minimizing user complaints. Typically, schools chose our bundled packages, which deploy a full time support resource at your campus for real time resolution of user queries and issues.
Our support standards keep in mind business continuity and are driven towards the following SLAs:

– Individual user support – Within 3 hours
– Institution level support (impacting a department/module), Within 2 hours
– Institution level support (impacting the whole platform instance), Within 1 hour
– Customer Satisfaction Rate – More than 95%